WhatsApp chatbots, built in Botswana
Automate customer conversations on WhatsApp in English or Setswana, with forms, payment steps and handover to your team.
Go beyond an automated greeting
A chatbot earns its place when it finishes something for the customer, not when it says hello.
WhatsApp can be your starting point without becoming your only channel. Moozy also supports SMS, USSD and the web.
Help customers understand your services
Answer routine questions using your business information and guide customers to the right service.
Turn interest into a structured enquiry
Turn enquiries into structured records your team can follow up.
Complete registrations through conversation
Ask for information in manageable steps. Moozy Forms turns a registration or survey into a guided conversation while keeping the answers structured for your team.
Keep a clear route to a person
Let customers ask for a person, and hand over conversations that need your team’s attention.
Connect the next payment step
Guide customers from a conversation to a mobile-money payment or card checkout.
English
Setswana
With your business context
Customers can ask questions and complete service steps in English or Setswana, using the terms familiar to your business.
Talk to us about other languages.
Dumela, ke batla go itsise gore ke tsenya leina la me jang?
Dumela. Ke tla go thusa. A o batla go dirisa Setswana kgotsa English?
Illustrative workflow.
From enquiry to registration
A customer asks how to join, completes the registration questions and receives the next step.
Illustrative workflow.
The customer asks how to join
The chatbot explains the next steps using your approved service information.
Registration questions, one at a time
Collect the details your service needs, then confirm the next step.
The payment step, where the service includes one
Guide the customer to approve a mobile-money payment or pay by card.
A person takes over when needed
Pass the conversation to the right person on your team.
Any later reminders
Send reminders and follow-ups the customer has opted into.
Service stepFollow-up
Keep SMS and USSD open too
Use SMS and USSD to reach customers without a data bundle.
Offer USSD registration, WhatsApp support and web forms as part of the same service.
Rich conversation for customers with internet access.
SMS
Two-way text on supported mobile networks, without a data bundle.
USSD
Numbered menus for basic phones.
What we review before launch
We’ll set up your service information, WhatsApp number and connections, then test the customer journey with your team.
The service
What you want to automate, and what a finished conversation looks like.
The information
The business content and conversation rules the chatbot should use.
The channel setup
Your WhatsApp number, the connection options and the applicable requirements.
The connections
The systems the journey must read from or write to.
Permissions and handover
Customer permissions, the human-handover process and the testing before go-live.
Frequently asked questions
Plan your channels, costs and handover process before deployment.
What can a Moozy WhatsApp chatbot do?
Answer enquiries, collect information, register customers, arrange payments and follow up, with your team available when a person is needed.
Can customers speak to a person?
Yes. Moozy supports handing a conversation to your team. You define who handles those enquiries, when staff are available and what customers are told while waiting.
Can I use my existing WhatsApp number?
We’ll review how your number is currently used and help you choose the right connection option.
Can I send WhatsApp campaigns and reminders?
Yes. Run campaigns and reminders using approved message templates and customer opt-ins.
How much does a WhatsApp chatbot cost?
Pricing reflects your workflow, channels and usage, including setup, integrations and provider charges. Request a quote for your service.
How do we keep chatbot answers on track?
Give the chatbot current business information and clear service rules. Review sample conversations and route sensitive or unfamiliar questions to your team.
Is Moozy only suitable for WhatsApp?
No. Combine WhatsApp with SMS, USSD, web and voice-assisted services.
See it in action
Bring one process you want to improve, such as customer enquiries, onboarding or payment follow-up. See how it works with Moozy.